5 Tips about empire today discount and installation You Can Use Today

March 26, 2018 at nine:05 pm I'm repeat consumer at Empire and have not knowledgeable a challenge on the other hand, will never do business with them again. Requested carpeting for 2 bedrooms to include closets. Discovered on working day of installation, rooms had been measured improperly (sales Rep Mike Kline) so installer doesn't have sufficient carpeting to accomplish The work. I phoned customer service and spoke to a rep who advised me I must look forward to a connect with back inside the following 24 business several hours. I questioned for any supervisor which following 15 minutes he located in Texas (Valerie) even though she was beneficial, she assured me that somebody from your community (Northlake) office would contact. I did receive a call from Randy, who created arrangements to have the carpet with the 2 nd area plus the carpet for your closet inside the room that they had completed, put in the following day. Actually exactly the same installer agreed to return to setup it.

I'm sixty two many years aged I can not transfer every one of the furnishings and pull up the carpet ! I was not house when he checked my household my neighbor arrived in excess of to Permit him in. Afterwards that evening I acquired a textual content fro Ryan stating he cant not put my ground in and he's not absolutely sure how we can solve this , I questioned him How about the sport place carpet, again no reaction The next early morning I acquired a information on my mobile from customer care that they are going to install June 18th I

(four) With the really starting of this acquire, we happen to be lied to by Everybody through the profits lady (Loni), to your installers, to several personnel associates of your organization. Loni promised us high-quality Berber Carpet, high quality 1/2 inch padding, as well as a finished item that we'd very pleased to personal. That has not been the situation, within the slightest. Apparently, the Berber carpet that we obtained was not of the quality she reported simply because now you might be supplying us a “premium quality” carpet  as a technique to repair this mess. Loni also explained the carpet would Mix in well with the present flooring Which transitions wouldn't be required.

We’re glad to hear you have been contacted. We’ll continue on to adhere to up along with you right until your installation is concluded.

We understand your aggravation, and we’re sorry to realize that you were inconvenienced by these difficulties. We’ll additional examine your considerations, and we’ll be in connection with you quickly.

Thank you for producing us mindful of your encounter. We’re dissatisfied to hear that there was a miscommunication relating to your account equilibrium, and we’d prefer to make this right.

Even now It might be fantastic to get Empire stand at the rear of their bad installation and unintelligible customer support

Oct eight, 2018 at 9:fifty six pm I am penning this publishing to specific my deep dissatisfaction Along with the assistance that I have been given from your organization. After i chose to use Empire to interchange the carpet in my basement, it had been due to representations on your site you have had an “A ranking” with the higher Company Bureau and had good high quality products with economical pricing. When the profits person who was despatched to my property was respectful and appeared Expert, each man or woman I have interacted with because then has left A lot to be sought after. At first, I used to be given an estimated time with the early morning of October two, 2018. I took the entire working day off of labor to ensure that your contractors had entry to the do the job web page. If the contractors last but not least arrived, it had been well following noon. Upon their arrival, they went to the basement, lifted the carpet, and informed me that they would not do the get the job done simply because I'd asbestos tiles. My husband or wife spoke for the supervisor who then said if we had a clean up air certificate, they could do the function. Before I could go upstairs to appear by my documents, your contractors experienced remaining and I had squandered an entire working day addressing your business. Following their departure, I termed your company and spoke on the installation supervisor who confident me that I'd obtain an electronic mail affirmation along with a return of my deposit, as being the get the job done could not be completed. This individual supervisor also furnished me Along with the title of a specific business he said which i needed to use for asbestos remediation. I took the knowledge, once again questioned him about my deposit, and was Again reassured. As of today, October eight, 2018, I'm however to get both the promised email or return on my deposit. As a result, I named your organization back once more and spoke to the agent who transferred me for your cancellation Office. I then spoke to another representative who advised me that there were no refunds around the deposit and referred me to web page eight of my contract.

Allow me to understand what both you and your workforce has made a decision and I will ahead your facts to Don for his review/approval.

I actually woukd just like a get in touch with from the senior executive that could read more make decisions effectively. I’m just inquiring to become dealt check here with with and fullfill your contract. If I broke my agreement not one person would stand for it. This is mostly a Awful way to deal with your customers.

She advised us that she would need to get profits to return out and measure the rooms to ensure that they might deal with this suddenly. So far nobody has called us to receive that carried out. I have called Kayla many situations due to the fact then requesting her to just come out and do the warranty declare and never worry about the opposite rooms. She hasn't nevertheless identified as us back again and it's obtaining exceptionally aged and I desire to get this cared for immediately. You should call me at (205) 566-XXXXX to take care of this.

By way of day by day assignment, jobsite visits and article put in inspections, the installation group allows our installers conduct top quality and complete installations though subsequent our enterprise mission of making gorgeous new floors effortless.

Spoke with some lady who at the beginning refused to offer support and after that mentioned can pay for fifty percent but just after obtaining Qualified plumbers test it out flooring is WARPED, moist all around so this leak is happening a long time.

At Empire Today, our Installation Department is the base of our company. All installation crew associates operate Together with the installers to guarantee all shopper, profits and internal requests and requirements are fulfilled.

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